Terms & Conditions

1. Services Provided

• I provide online speech and language assessments, therapy, and parent coaching for children and families.
• Services are delivered via secure online platforms (primarily Zoom) and are tailored to each child's individual needs.

2. Scope of Practice

• I am a registered Speech and Language Therapist and provide diagnoses related to communication difficulties within my professional scope.
• This includes, where appropriate, diagnoses of speech, language, and communication disorders.

I do not provide diagnoses for:

• Autism Spectrum Disorder (ASD)
• Attention Deficit Hyperactivity Disorder (ADHD)
• Learning disabilities
• Global Developmental Delay
• Mental health conditions
• Neurological conditions
• Any other diagnoses outside Speech and Language Therapy

I do not provide emergency, crisis, or out-of-hours support.

3. Booking and Payment

• All sessions must be paid in full at the time of booking.
• Payments are processed securely via Stripe.
• Sessions are confirmed only once payment has been received.

4. Cancellations and Rescheduling

I understand that plans can change and aim to be fair and flexible.

5. Refunds

• Refunds are considered on a case-by-case basis.
• For assessments and reports, payment becomes non-refundable once work has begun.

6. Online Sessions and Technology

Clients are responsible for ensuring suitable internet access, equipment, and a quiet environment.

If technical difficulties arise:

• If the issue is on my side and cannot be resolved, the session will be rescheduled.
• If the issue is on the client's side, this will be considered on a case-by-case basis.

I am not responsible for interruptions caused by poor connectivity or unsuitable environments.

7. Parental Supervision

For safeguarding and safety reasons:

• Children under 7 must always be supervised by a parent or carer during sessions.
• For children aged 7 and above, levels of independence will be agreed on a case-by-case basis, with parental consent and appropriate safeguards.

Parents remain responsible for their child's wellbeing during sessions.

8. Consent, Recordings, and AI Transcription

• Occasional recordings or AI-assisted transcription may be used for clinical accuracy, with explicit parental consent.
• Parents may opt out at any time.
• Consent preferences must be communicated in advance.

9. Reports and Intellectual Property

• Written reports may be shared by parents with schools, GPs, and relevant professionals.
• All therapy materials, resources, and written content remain my intellectual property and may not be reproduced, edited, or used commercially without permission.

10. Ending or Pausing Services

I reserve the right to pause or end services if:

• Sessions are repeatedly missed
• Payments are overdue
• Consent forms are not returned
• Safeguarding concerns arise
• There is a breakdown in the professional relationship
• Engagement is insufficient for effective therapy
• The child's needs are beyond my professional expertise

Where possible, this will be discussed with parents in advance and appropriate referrals will be suggested.

11. Confidentiality and Data Protection

• All personal data is handled in line with UK GDPR and my Privacy Policy.
• Confidentiality may be broken where there is a safeguarding concern or legal obligation.

12. Complaints Procedure

If you are unhappy with any aspect of my service, please contact me directly by email: nina@twogoldenwords.com

I aim to resolve concerns promptly and professionally.

If needed, mediation may be considered before legal action.

13. Limitation of Liability

• I will always provide services with reasonable skill and care.
• I am not liable for outcomes beyond my professional control or for actions taken without following professional advice.
• Nothing in these Terms limits liability for death or personal injury caused by negligence.

14. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the jurisdiction of the courts of England and Wales.

15. Changes to These Terms

• I may update these Terms from time to time.
• The latest version will always be available on my website.